NCLEX-RN Mastery — Support

Help, contact, and answers to common questions

Need help?
Email support@mjamesco.com. We aim to reply within two business days. Telling us your iOS version and what you were doing when the problem happened usually gets it fixed a lot faster.

Frequently asked questions

Do I need an account to use the app?

No. Every question, case study, and concept card works offline with no account. An account only exists so your progress can follow you to another device.

How do I delete my account?

In the app, go to Profile → Account → Delete account and confirm. This permanently deletes your login and all synced progress — it is not a deactivation, and the email becomes free to use again. Study data stored on your device is removed when you delete the app.

I forgot my password.

Email us at the address above and we will help you regain access.

Will my progress transfer to a new phone?

Only if you created an account and signed in on both devices. Without an account, study data lives solely on the original device and cannot be recovered if the app is deleted.

Is this affiliated with NCSBN or the official NCLEX exam?

No. This is an independent study aid. All questions are original material written for this app; none are real exam items.

I think a question or explanation is wrong.

Please tell us — clinical accuracy matters more to us than anything else in the app. Email the question text and what you believe the correct answer is, and a nurse will review it.

Does the app give medical advice?

No. It is an educational tool for exam preparation only and must never be used to guide patient care. Always follow your institution's protocols and your own clinical judgment.